What is the MOQ? Can different ratios and torque ratings be mixed in one order?+
MOQ is 5 units per model. Different torque ratings within the same ratio can be combined by unit count into one order, with no extra MOQ for mixed configurations.
What is the lead time for standard models? Can you schedule around our line start-up date?+
Standard models ship in 25–35 days; custom ratios or high-torque ratings are quoted case by case. Send us your line milestones and we will build a weekly production plan with the shipping date backed up from it.
Can we receive samples first to verify accuracy and noise?+
Yes. We can send 1–2 samples, credited against the bulk order. Each sample ships with backlash and noise test records so you can benchmark it against your packaging line drive.
Which inspection and shipping documents come with the goods?+
Each batch includes the packing list, gear accuracy inspection records and noise test records. Material certificates and third-party inspection can be arranged on request.
What are the payment terms?+
Standard terms are 30% deposit and 70% against a copy of the bill of lading. Credit terms can be arranged for large or long-term orders, subject to contract.
What is the warranty period, and how are gear accuracy or excess noise handled?+
Warranty is 12 months, covering tooth surface pitting, abnormal wear and noise above spec. Repairs or replacement are free, with freight on our account.